ATM Safety

Generations Bank has provided for your information a list of safety precautions regarding the use of automated teller machines (ATMs) and Night Depositories.

  • Prepare your transactions at home (for instance, by filing out a deposit slip) to minimize your time at the ATM or Night Deposit facility. Mark your transactions in your account record.
  • When approaching the ATM or Night Depository facility, be aware of your surroundings, particularly at night. At night, be sure that the facility (including the parking area and walkways) is well lighted.
  • Consider having someone accompany you when the ATM or Night Depository is used after dark.
  • Consider using another ATM or Night Depository or coming back later if you notice anything suspicious.
  • At a drive-up facility, make sure all the car doors are locked and all of the windows are rolled up, except the driver’s window. Keep the engine running and remain alert to your surroundings.
  • At walk-up ATMs it is appropriate to politely ask someone who is uncomfortably close to you to step back before you complete your transaction.
  • At walk-up ATMs prevent others from seeing you enter your PIN by using your body to shield their view.
  • NEVER accept assistance from anyone you don’t know when using an ATM or Night Depository.
  • If you notice anything suspicious or if any other problem arises after you have begun an ATM transaction, you may want to cancel the transaction, pocket your card and leave. You might consider using another ATM or coming back later.
  • NEVER display your cash; pocket the cash as soon as the ATM transaction is completed and count the cash later when you are in the safety of your own car, home, or secure surrounding.
  • REMEMBER! DO NOT LEAVE YOUR CARD IN THE ATM. Make sure your card and receipts are in your possession before leaving the ATM.
  • Go to the nearest public area where people are located if you are followed after using an ATM or Night Depository.
  • Compare your records with the account statements you receive.

At Generations Bank we want our ATMs and Night Depositories to be safe and convenient for you. Therefore, please tell us if you know of any problem with a facility. For instance, let us know if a light is not working or there is any damage to a facility. Please report any suspicious activity or crimes to both the operator of the facility and the local law enforcement officials immediately.

ATM/Debit Card Security

  • Protect your ATM/Debit Card as if it is cash.
  • Make sure you sign the back of your ATM/Debit Card immediately.
  • Never store your ATM/Debit Card in an eel skin wallet and/or billfold. The oil from the eel skin wallet and/or billfold will cause the magnetic strip not to work properly.
  • Never store your ATM/Debit Card where the magnetic strip on the back is touching the magnetic strip of another card. This could cause the information on your magnetic strip to erase.
  • DO NOT store your card(s) number on your computer.
  • DO NOT give anyone information regarding your ATM/Debit Card over the telephone.
  • If you lose your ATM/Debit Card or it is stolen, promptly notify the bank immediately. You should review the other disclosures you have received about electronic fund transfers for additional information about what to do if your card is lost or stolen.

Personal Identification Number (PIN) Security

  • Protect the secrecy of your Personal Identification Number (PIN) by following the guidelines listed below:
  • DO NOT give anyone your PIN over the telephone and/or internet.
  • DO NOT write your PIN on your ATM/Debit Card.
  • DO NOT keep a note of your PIN in your wallet where your ATM/Debit Card is stored.
  • NEVER keep your PIN and ATM/Debit Card together. (Even at home you should always store your PIN in a different location from your ATM/Debit Card.)

To Report Your Card Lost or Stolen

During business hours feel free to call your local branch, or contact us at 870-837-8300 or toll-free at 844-661-0056. At any time, you can call Debit Card Security Services at 1-800-500-1044, hit Option 1 for English and Option 1 to report a card lost or stolen.